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Refund Policy
Request a refund
For a Gather paid wedding purchased through Paddle, contact gather-support@sylar.win within 14 calendar days of purchase to request a full refund. Include the receipt or transaction reference so we can locate the purchase. Do not send card numbers or security codes. Gather will approve requests within this window even if you have tried the software, subject to applicable law and Paddle's lawful fraud controls.
Paddle assistance
Paddle processes the transaction and refund. You may also request assistance using the support link on your receipt or at https://paddle.net. Refund processing and return to your payment method follow Paddle's applicable process; we do not promise an instant bank credit.
After a refund
Requesting a refund does not itself delete wedding data. After a refund is confirmed, paid use ends and a 90-day data-retrieval window begins. We then delete the wedding content according to our Privacy Policy. A refund is not an automatic cancellation of a separate purchase for another wedding.
Your statutory rights
Our 14-day offer is in addition to statutory rights. It does not limit rights relating to products that are faulty, not as described, or other mandatory withdrawal or refund rights. If you experience a problem outside that window, contact us or Paddle for assistance.